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 Sustainability-related
questionnaires
Frequently
asked questions
Sustainability-related questionnaires
The number of sustainability-related questionnaires sent to Stora
Enso has increased rapidly over the last few years. Research companies
providing services to investors have been particularly active.
During 2002, Stora Enso replied to 23 surveys, including the Dow Jones
Sustainability Index (See
also Awards – Award winning performance), EIRIS, Henderson,
the Investor Responsibility Research Center, Robur, and Skandia
Asset Management.
Questionnaires normally cover all aspects of sustainability -
economic, environmental, and social issues.
Stora Enso's units also answer numerous questions from stakeholders,
such as customers, the media, local citizens, and NGOs. The substance
and frequency of this dialogue are not monitored systematically.
Frequently asked questions
Which
human rights and labour rights charters does Stora Enso endorse?
Does
Stora Enso have training or incentive schemes for its employees
concerning workplace health and safety?
How
does Stora Enso communicate its labour rights policies to employees?
Has
Stora Enso implemented a Total Quality Management system?
How
does Stora Enso manage customer related information?
Does
Stora Enso have defined corporate codes of conduct?
Where
can more information regarding Stora Enso's core values, corporate
statements or reports and policies be found?
Which human rights and labour rights
charters does Stora Enso endorse?
Stora Enso endorses the UN Universal Declaration of Human Rights,
the core ILO conventions, the UN Global Compact and the OECD guidelines
for multinational companies. These are incorporated in Stora Enso's
Corporate Social Responsibility Principles.
Does Stora Enso have training or incentive
schemes for its employees concerning workplace health and safety?
Yes, these schemes cover workplace hygiene, occupational health
and safety and employee well-being.
How does Stora Enso communicate its labour
rights policies to employees?
Labour rights are part of the Stora Enso CSR principles which
are available to all our employees in the company intranet. The
communication takes place through line organizations. Training,
presentations and written material are handled and distributed
also by the Group CSR function.
Has Stora Enso implemented a Total Quality
Management system?
Stora Enso's TQM system, known as Excellence 2005, is the Group's
corporate-wide management tool for continuous improvement; the
same overall framework has been in place since 1995. A total of
120 units out of 160 units carried out self-assessments in 2001;
in 2002, the coverage was 100%.
How does Stora Enso manage customer related
information?
In accordance with Stora Enso's TQM model Excellence 2005, the
Group has systematically made customer satisfaction surveys since
1996. Key customers are interviewed globally and the results form
a database that is available to all divisions.
Does Stora Enso have defined corporate codes
of conduct?
In the Stora Enso Principles for Corporate Social Responsibility,
the company has defined codes of conduct for business practice,
communication, community involvement and human rights.
Stora Enso Principles for Corporate Social Responsibility
Where can more information regarding Stora
Enso's core values, corporate statements or reports and policies
be found?
Mission, Vision, and Values.
Environmental
and Social Responsibility Policy
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