Total Quality Management was implemented in nearly all Stora Enso units in 2002 through the Excellence 2005 process. Units throughout the Group, from mills and sales companies to service units and corporate staff functions, are systematically assessed to identify their strengths and areas for improvement, leading to enhanced operations.

Excellence 2005 aligns management practices throughout the Group and creates common understanding. It is a comprehensive approach to business development and continuous improvement through utilisation of Performance Excellence models, best practices sharing, productivity programmes and other quality tools, together with customer satisfaction and other surveys.

Management - Management by facts