An action plan will be prepared during 2005 to help make Stora Enso’s stakeholder engagement work more systematic and pro-active with regard to the following key issues and questions:

• Governance and knowledge sharing
  How can current information and methods be utilised more efficiently in decision-making and to support organisational learning?
• Stakeholder engagement tools
  How should the currently available tools be complemented to systematically gather information, to increase understanding of stakeholder views, to identify material issues, and to foresee potential risks before problems arise? How do the tools used at various levels of the company interact with each other?
• Reporting
  How can Stora Enso better track and report stakeholder satisfaction with regard to sustainability issues, and provide stakeholders with information they find relevant, timely and accurate?