Stora Enso - Annual Report 2004 > Sustainability > Introduction > Stakeholder Engagement

Social

Cases

GRI

Stakeholder Engagement

Channels

Sustainability

Stakeholder Engagement

Channels

In 2004, the Sustainability Committee recognised the need to create a systematic approach and identify best practices for stakeholder engagement throughout the Group. Stora Enso’s existing channels for stakeholder engagement form a sound basis for further developments in this field.

Stakeholder	Engagement channels
Customer	Stora Enso's Customer Relationship Management (CRM) procedures:
	Stora Enso Account Management (SEAM)
	Customer satisfaction survey
	Customer support:
	Sustainability co-ordinators at sales offices and in the Corporate Customer Support Team
	Regular meetings and direct customer contacts
	Partnership projects, e.g. the Tikhvin project.
	Sustainability reports, EMAS statements and other publications.
Employees	Employee satisfaction survey
	Values & attitude survey
	Internal customer satisfaction survey
	Co-operation with employees and their representatives at unit, division and corporate level
	Training courses
	Regular appraisal discussions
	Intranet and printed publications such as employee magazines, sustainability reports and EMAS statements
Investors	Stora Enso's detailed responses to questionnaires from Socially Responsible Investors
	Presentations
	One-to-one meetings
	SRI pages at www.storaenso.com, sustainability reports and EMAS statements
Partners	Supplier satisfaction surveys
	Supplier evaluations
	Supply chain management tools:
	Company Management Performance Assessment (COMPASS)
	Bargain for Quality Management System
	Internal and third-party audits in wood supply.
	Partnership projects, e.g. the Tikhvin project
	Participation in industry organisations
Civil society	Image surveys
	Open House days at production units
	Local information lines
	Public hearings related to environmental social impact assessements
	Issue-specific dialogue and co-operation with non-governmental organisations (NGOs)
	Sustainability reports and EMAS statements
Governmental	Co-operation with inter-governmental organisations (e.g. UNDP and UNICEF)
bodies and	Issue-specific dialogue with authorities
authorities	Sustainability reports and EMAS statements

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